Show me the money: Student refund process still unclear

Southern University students began receiving their Spring 2016 financial aid refunds on February 11. Many freshman and first time refund recipients are complaining that they have yet to receive their refunds.
“Refunds typically go on the SU Jaguar Blue Card, which is mailed to the students once enrollment is completed,” said Financial Aid Counselor, Carol Carter.
“I just received my refund card towards the end of last semester. I didn’t even know we needed one,” said Family and Consumer science major Taijha Gordon of Baton Rouge.
“When I found out that that’s where the University’s money was going, I had to basically call around to find out how to get my refund,” finished Gordon.
Students have the option to either have their refund deposited to their Higher One Account, and access their money via their Jaguar Blue Card, or to be transferred into their own checking or savings account, which takes two to three business days.
“I recieved my refund card before I started Southern University, but I did not know what it was when it arrived in the mail,” said freshman biology major Russhell Lee.
Describing the process of activating the Jaguar Blue Card Lee went on to say that he was notified that any money received from the university would be loaded to this particular card.
“Inside there were detailed instructions on how to activate the card itself, and it explained that all the money received from the university would be transferred to the Higher One account that could only be accessed from that card.”
Carter explains that those students that do not have a Jaguar Blue card can obtain one from the Cashier’s Office.
“The cards can only be requested at the Cashiers’ Office, and they will inform you on how long it will take to receive your card,” said Carter.
“If the student is sure he or she has received a refund and does not have a Higher One account, check with the Office of Financial Aid to ensure that the money is on the account for the term in question. Then the student must go to the Cashier’s Office to receive the information on ordering the card,” finished Carter.
The Office of Financial Aid advises students to visit the office in regards to any questions that they may have regarding refunds or any financial issues.