Admissions & Recruitment Moving Forward: New Director seeks to connect the dots

Southern University Admissions Department welcomes aboard its new addition as Executive Director of Admissions and Recruitment. The newly employed director and Southern Alum is no other than Dianna Gilbert. Gilbert took her place in office early February and immediately got to work.
“Our focus is revamping and trying to streamline. We want to make things more efficient for students to apply and be more active in recruiting”, said Gilbert.
Gilbert says she wants the students here to have a great experience while here at Southern and to do that, the goal is to push for better customer service to our students. For student concerns, this means taking the service to the highest level possible. Gilbert wants the students to feel welcomed and know that the University is a place where they are happy to attend to earn a degree. In doing so, she wants that help to come from the fellow recruiters, with smiling faces and conversations and also from the service they receive.
“One of my focuses in moving forward is to work together as departments,” added Gilbert.
Gilbert plans to work with Southern University’s Student Affairs Department and student enrollment service team to streamline the processes between the departments for better customer service outcomes. She understands the past problems and issues students have had with financial aid and admissions each semester. The goal for fixing this specific problem is to find and break the barriers that prevent students from a successful and swift process in enrolling and starting school.
Gilbert is a Southern University graduate with a bachelor’s degree in Science. Before accepting the new position, Gilbert worked as the Admission Director for River Parish Community College and also with the Louisiana Community and Technical College System. She added that she’s glad to be back in the family and hopes to help Southern University grow as much as possible.
As far as school enrollment troubles, Southern University Junior, Rayven Lumar had something to say.
“It’s a give and take as far getting our end of the enrollment process done”, said Lumar.
Lumar commented that not only the students but Southern University as a whole needs to improve on student awareness. As students, she said that has to be a more proactive movement in process.
“Everything is not already done when we get to school. We have to be more responsible on our end so the financial aid process can run more smoothly”, added Lumar.